1. Private body details
- Private body
- UNITCURRENT
- Enterprise number
- 2026/878585/07
- Head and Information Officer
- Therry Martins
- Physical and postal delivery
- Helderkruin, Roodepoort, Gauteng, South Africa 1724
- Electronic requests
- paia@unitcurrent.co.za or the privacy and PAIA request form
2. PAIA guidance and forms
The Information Regulator publishes the PAIA guide, prescribed request forms, fee notices and complaint channels at inforegulator.org.za/paia. Use the current prescribed form or provide the equivalent information in an accessible format. If disability prevents use of a standard channel, ask the Information Officer for reasonable assistance.
3. Records that may be held
- company, governance, statutory, tax and accounting records;
- customer, supplier, partner, assessment and service agreements;
- product, software, security, access, incident and audit records;
- site qualification, topology, metrology, supplier-bill and utility-operation records;
- approved method, allocation, statement, correction, case, export and evidence records;
- employee, contractor and professional-adviser records where applicable;
- privacy, processing-activity, retention, legal-hold and data-subject request records; and
- marketing, website, enquiry and communication records.
4. Automatically available records
Public website pages, notices, product descriptions and other material explicitly offered for download may be accessed without a PAIA request. Authenticated customer records are not automatically available: access remains subject to identity, tenant, role, confidentiality and the responsible customer's authority.
5. How to request a record
Describe the record clearly, identify the right you seek to exercise or protect, explain why the record is required for that right, provide your identity and authority evidence, choose an accessible response format and give contact details. If you act for another person, include proof of mandate. Do not send unnecessary identity documents before the Information Officer confirms a secure channel.
6. Fees, timing and decisions
Any search, preparation, reproduction or access fee will follow PAIA and the current prescribed fee schedule. UnitCurrent will acknowledge a request, verify it, search the scoped systems and issue a written decision within the period required by law, including any lawful extension. Access may be granted in full, in part with protected information severed, transferred to the correct body, or refused on a PAIA ground. The decision will explain available review or complaint routes.
7. Grounds and safeguards
PAIA requires protection of third-party privacy, confidential commercial information, safety, security and legally privileged records in defined circumstances. UnitCurrent does not use these grounds to avoid a lawful request. Cross-tenant and resident information is never disclosed merely because it appears in the same operational record.
8. POPIA requests and complaints
A request for access to or correction of personal information may use the applicable POPIA form and will be handled under POPIA as well as PAIA where relevant. Complaints about a decision or privacy handling may be directed to the Information Officer and to the Information Regulator through its current published channels.
9. Availability and updates
This manual is available without charge on this website and from the Information Officer. A printed copy may attract the permitted reproduction cost. The manual is reviewed when company details, record classes, legislation or request channels materially change.